An internal error occurred. (While creating a website) [FIX IN PROGRESS]

Community support
#1

Hello, I have an account, my domain is pointed, and my email is verified. However, when I try to create a website by choosing that option or by pressing the creation “+” I am greeted with the message “An internal error has occurred, our developers have already been notified.” What should I do from here?

EDIT: @Supun for some reason my account is on hold until it is reviewed by a moderator (I’m assuming due to the screen shot I tried to upload). Hopefully that will be fixed soon so you can see the error I am receiving. Until then, have a happy new year

#2

Hey @leviatkins

Can you screenshot your issue?

#3

hey there, here you go

image
image.jpg1821×939 205 KB

#4

16 AM
Screen Shot 2018-01-01 at 11.25.16 AM.jpg1280×800 132 KB

#5

We are really grateful for letting us know about the issue. However, it might take some time to fix this problem as our developers are off because of the new year.

1 Like
#6

I want to create a website but I cannot! When I click on create website, it says this!

An internal error occurred. Our developers have already been notified.

What should I do?

1 Like
#7

Hey @WareNetwork2000

We are really sorry for the inconvenience in the start of new year. Please keep patience. Our developers will fix this ASAP

1 Like
#8

Okay, then! I’s early in the New Year morning! I’ll go to sleep and see if the problem has been fixed tomorrow!

1 Like
#9

This issue will be resolved as soon as it can, we will reply here when it has been fixed.

#10

Okay, then! I can’t wait until you reply!

#11

Im having the same problem as well. Tried to delete account and recreate account, the result is still the same.

#12

Yeah the account creation is having issues and we are awaiting a fix to be applied by a developer it may be tomorrow we are unsure yet.

#14

@Infinity @Supun Thank you for your replies, I am in no hurry just wanted to inform you of the issue in hopes it will be resolved soon. Happy New Years!

2 Likes
#15

I m facing the same issue. Tried from different account also but i m not able to create the website.

#16

tôi cũng cùng tình trạng giống như v

#17

It’s working, now! Hallelujah!

#18

Guys,

Can you try now?

#19

Still getting an ‘internal error, developers have been notified’ when I try to create a new website.

#20

@MansonH

Thanks for letting us know again. It worked when our developer tried, but we will check it again :wink:

1 Like
#21

Still got problem.
Can’t create a new website